logitech software not picking up g502 hero

Under the 'Show the following volume controls' make sure there is a check mark under Capture and click OK. Under 'Mixer device' select the Logitech Mic (Logitech webcam). Open the 'Master Volume' control panel 'Start > All Programs > Accessories > Entertainment > Volume Control' If the Logitech microphone is selectable but you are unable to record audio, verify that the microphone is not muted by executing the following steps: If the Logitech microphone is not a selectable option, skip to Step IV. If the Logitech microphone is working and you are able to hear your audio recording, continue to Step III. If your microphone was not listed as described above, select it from the drop-down menu and repeat Steps 2-4 to verify your microphone is working correctly. Make sure the Logitech webcam microphone is listed as the Preferred device for Sound recording If there is no sound at playback, check to make sure the Logitech webcam microphone is selected. You should see the green line move, indicating the application is picking up sound. Windows 7: Start > All Programs > Accessories > Sound RecorderĬlick the Record button and speak into the microphone of the camera.Windows Vista: Start > All Programs > Accessories > Sound Recorder.Windows XP: Start > All Programs > Accessories > Entertainment > Sound Recorder.

Aside from specifying your Logitech webcam, the screens are otherwise as shown below. NOTE: The following screenshots use the QuickCam Communicate STX as an example.

Test the microphone in Windows Sound Recorder: For instructions on verifying that your microphone is detected by the operating system, go to Step IV. If your computer audio is muted, un-mute by:Ĭlose the Audio by clicking anywhere on your screen.īefore executing the following steps, connect your camera into an alternate USB port and make sure it is detected by the operating system. NOTE: Sample files can be found in the My Documents/My Music/Sample Music folder on your computer.īe sure that your audio output device is functioning properly and is not muted on the device itself or through the Windows operating system. Verify that you can hear sound through your speakers:įirst confirm that you can hear sound through your audio output device (speakers / headphones) by doing the following:

Determine if the microphone drivers are loaded properly in Windows Device Manager.

Verify the microphone is selected in the LWS application.

Test the microphone in Windows Sound Recorder.

Verify that you can hear sound through your speakers.

To troubleshoot your Logitech webcam microphone, do the following:

Logitech software not picking up g502 hero